IgniteCore Course Notes

Lesson: WhatsApp Automation Playbook for Indian SMBs

What to do first:
- Write the most common incoming questions.
- Prepare short, human sounding reply templates.
- Build a clear escalation path for human support.

Checklist:
- Quick replies for FAQs.
- Lead capture fields.
- Handoff rules for hot leads.
- Follow-up reminders.

Next step:
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